For items shipped by Martian Wheels: Items in stock will be shipped in 1-2 business days. Products shipping from our facility are carefully inspected for damage or imperfection before packaging. However, if your item arrives damaged in any way, take photos and notate the damage when receiving the item. If the box is damaged in any way please note that on the shipment documents and take photographs of the box before opening. If you are unable to officially notate the damage with the shipping carrier at the time of delivery you must reject the package. Once signed as undamaged, any freight damage claim is null and void and we cannot process a damage claim with the shipping carrier. Additionally, please note that items cannot be insured for more than the stated value. If you need to process a damage claim, action must be taken within 72 hours. After 72 hours, refunds, reorders and claims cannot be processed. All shipped items are fully insured. Martian Wheels will not be held responsible for the outcome of the claim, although we will assist you to the furthest extent possible. For items shipped directly from a third party: Martian Wheels cannot assist with items shipped by a third party. Martian Wheels has no control over packaging, shipping or damage claims for any shipment sent by a third party to the customer. By ordering you agree to abide by the shipping policies of Martian Wheels, LLC.